FAQ

Hubator is your one-stop online store for trendy clothing, stylish shoes, accessories, and more. We also offer unique products to give you access to global styles at great prices.

We accept payments via credit and debit cards (Visa, MasterCard, American Express, Discover), UPI and digital wallets (Google Pay, PhonePe, Paytm, Apple Pay), net banking, bank transfers and Cash on Delivery (COD).

You can reach out to us via email at Support@hubator.com for any inquiries, order assistance, or support. While we don’t have a contact number, you can also send us a message on Instagram for quick responses. We're here to help!

You can track your order by logging into your account and going to the “Orders” section or go to the "Track Order" menu.
Tracking details will be available within 48 hours after placing your order.
We’ll also send updates via Email and WhatsApp once your package is shipped.

We do not accept returns now due to legal and policy reasons. Replacement is only allowed within 5 days of delivery for valid legal reasons. The item must be unused, in original condition, and with all tags intact. To request, visit our Returns & Exchanges page or contact our support team for further assistance.

• Replacement policy (if the issue is from our side, like wrong or damaged product).

• Refunds are only issued if the product is unavailable or cancelled by Hubator.

Orders can be changed or canceled within 3 hours after placing a order. After Shipped you can't cancel that. Contact us quickly at support@hubator.com with your order ID or Call on +91 9242036989.

Want to get featured on our website? Just upload a video wearing Hubator products on Instagram and mention our handle @hubatorofficial in your caption!

At Hubator, we offer two easy delivery choices for your convenience:

• Free Delivery – Standard shipping, delivered in 4-7 days.

• Fast Delivery – Priority handling and quicker arrival in 3-4 days (+₹29).

Note: Delivery times may vary slightly based on your location and courier availability. Hubator always ensures safe and timely delivery of your order.

We’d love to hear from you! Simply fill out our Contact form, include your details, and share your thoughts with us. Your feedback is valuable, and we’re always here to assist you. Let’s make your shopping experience even better together

We have introduced a new Partial Payment on Cash on Delivery (COD) option. Customers can confirm their order by paying just ₹99 in advance. The remaining amount can be paid in cash upon delivery.
This helps us reduce fake orders and ensures faster delivery for you. The ₹99 advance is a confirmation fee to secure your order. It helps us prepare your package with confidence and ensures only genuine COD orders are shipped.

✅ Yes, if your order gets cancelled by Hubator or if the product is unavailable, your advance payment will be fully refunded.
❌ However, if you cancel the order after confirmation, the advance fee is non-refundable.

Yes. You can choose Prepaid Payment (like UPI, NetBanking, Debit/Credit Card) and pay the full amount at once.
But if you want COD, a ₹99 advance will be required.